Returns
Returns Policy
We hope you enjoy your purchase from Trunk. If you change your mind, you may return any unwanted items within 14 days of receiving your order. Items must be unworn and unwashed, with all tags attached and in their original packaging (box or bag) as shipped. Trunk reserves the right to refuse any return that shows signs of wear or use, or has been altered from its original condition, or to reduce any refund or exchange accordingly.
Returns and Exchanges
To start a return or exchange, go to our returns portal and enter your order number and postcode/zip code. Select the items you wish to return or exchange, give a reason and click submit. You'll then receive a return label or QR code, depending on your location.
Return postage is complimentary if you select an exchange or store credit. For refunds, the cost of your return label will be deducted from your refund:
| Destination | Return label |
|---|---|
| United Kingdom | £3.00 |
| United States | £25.00 |
| France, Germany, Italy, Ireland, Portugal, Netherlands, Spain | £12.50 |
| Belgium, Austria, Sweden | £16.00 |
| Denmark, Greece, Finland | £18.00 |
| Norway | £20.00 |
| Canada | £24.50 |
| Switzerland | £24.95 |
| Australia, New Zealand | £34.00 |
| Japan, South Korea, China, Singapore, Hong Kong | £46.00 |
| Rest of World | See returns portal |
How to Use Our Returns Portal
- Open the returns portal.
- Enter your order number and postcode/zip code.
- Select the item(s) you would like to return or exchange.
- Choose a refund, exchange or store credit. Store credit is issued as a gift card, which you can use as many times as you like until the balance reaches zero.
- Download and print your return label, or save your QR code.
- Drop your parcel off at your nearest service point.
Late Returns
Items should be sent back within 14 days of receiving your order. Returns outside this timeframe may be accepted at Trunk's discretion and may be refunded as store credit only.
EU Right of Withdrawal
EU and EEA customers can click here to exercise their statutory right of withdrawal within 14 days of delivery.